68KB

This is a quick announcement to let everyone know that we now have a ticket system setup and ready for use. We decided to go with osticket just because it was easy to customize and supported most of the features we wanted.

Another nice feature is the ability to require users to visit our website to reply to tickets. On some of our other sites we used ticket systems where users get the response by email and can reply back without visiting the website. In theory this is a good idea, however we ran into loads of issues where people just wouldn’t receive our replies and think that either we don’t respond or we just don’t care.

This ticket system works like this. First you submit a ticket, and you instantly receive an auto response with the ticket id and a link to login. Then once it is replied to you are emailed again telling you that their is a reply and a link to login and view it.

I hope you find this system useful and if you want to get in contact with us why not give it a try.

CodeIgniter released version 1.6.0 a few days ago and one of the new features is a Database Forge class which helps in managing a database. I have been upgrading the core of 68KB and because of this new feature I upgraded the whole install and upgrade routines to take advantage.

Before I was manually inserting the queries and prefixing the tables by pulling out the prefix value from the database settings. Now I no longer have to do this and the install runs a whole lot smoother. For us probably the biggest advantage to this system is now when you install the knowledge base the database tables have the charset that you enter in the config file. This should make the whole system more multi-lingual and available to more people.

Also this should allow for support for multiple database types besides just MySQL. Although currently we are only going to officially support MySQL but who knows what the future holds since the Sun buy out.

I am still very excited about the 1.6 release of CodeIgniter and I am really glad we decided to develop our script on top of it.

Our January Newsletter competition has been officially over for a few days now and today we are announcing the winner.

We want to send our congratulations to Lee from Made By Fresh. We hope Lee finds our script useful and not just a cookie cutter solution.

Yesterday CodeIgniter released version 1.6.0. 68KB is developed on top of this framework and I wanted to assure all our users that we will be upgrading the script to use this release. This will be available in our next beta release.

From looking through the change log I do not see any issues that will make this a difficult transformation but I do see a lot of neat little features that will benefit both the development and you. I should be able to give more details on these once we get everything updated.

Beta 3 is now released and available from our customer area. This is just a bug fix release with a few small features added. Most notable is the ability to use a javascript tree menu in the templates.

Also in this release all the modules have been striped out and will no longer be apart of the core. We have some secret plans for a new module download system but more will come later on that.
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