New Ticket System

This is a quick announcement to let everyone know that we now have a ticket system setup and ready for use. We decided to go with osticket just because it was easy to customize and supported most of the features we wanted.

Another nice feature is the ability to require users to visit our website to reply to tickets. On some of our other sites we used ticket systems where users get the response by email and can reply back without visiting the website. In theory this is a good idea, however we ran into loads of issues where people just wouldn’t receive our replies and think that either we don’t respond or we just don’t care.

This ticket system works like this. First you submit a ticket, and you instantly receive an auto response with the ticket id and a link to login. Then once it is replied to you are emailed again telling you that their is a reply and a link to login and view it.

I hope you find this system useful and if you want to get in contact with us why not give it a try.